Terms and Conditions

Prices

Prices are in US $. Past due open accounts are subject to a service charge of 1.5% per month of the unpaid amount, plus additional collection costs. Prices are F.O.B. Eugene, Oregon or shippoint and do not include shipping cost, packing, and handling fees. We maintain lean margins in order to offer competitive prices and our costs are affected by world steel commodity markets, so we reserve the right to change specifications, and prices without prior notice. In some cases we offer additional discounts for large volume orders – call with details on the specific opportunity.

Delivery

Most items are shipped FOB Eugene, OR 97402 USA or from the quoted ship point. Delivery dates are estimated and can be affected by raw material providers and freight service providers. We are not liable for additional costs for failure to meet the estimated delivery dates. If the customer gives a shipping address that is either incorrect or incomplete; any additional shipping fees applied by the carrier are paid for by the customer. Shipping damages need to be reported immediately and the shipping container must to be kept for processing damage claims. A claim of missing items from a shipment must be reported within 30 days. U.S.P.S. Mail orders can't be traced and if requested the buyer accepts all responsibility if they don't arrive.

Custom Made Orders

Custom made items are subject up to a 10% production overrun or shortage to cover scrapage during the manufacturing process. Cancellation of custom made orders may not be possible or may require a payment for the material and work already preformed. Minimum orders may be required on custom products to cover the cost to make machine fixtures or cover min. raw materials requirement by the producer.

Returns

Products returned require a RGA (returns good authorization number) to process the credit correctly. Returned products must be shipped prepaid and packaged to avoid knife chips, rusting, and other shipping damage and arrive in like new sellable condition. Returns may be subject to a re-stocking charge. No returns are allowed after 4 months because of our constant product improvements.

Warranty

Products are guaranteed by the manufactures against defects. Defective products must reported and returned within 60days of receipt. Misused or neglected products void this warrant. Replacement products are shipped free via standard shipping methods. Warranty does not cover loss of labor or damage claims.

Safety

All products must be used in a safe manner to avoid death or serious injury. Do not exceed maximum R.P.M. ratings and safe tool limits for knife extension. Grinding dust from grinding wheels, jointing stones, knife steel, and carbide knives is potentially hazardous. Use adequate ventilation and OSHA approved respirators and gloves to avoid contact and from breathing coolant mist and dust when grinding. Wash hands after handling. Dispose of waste materials and coolant sludge according to governmental regulations.

Website

We are not responsible for content linked to or from websites that are outside of our specific website domain. Content and prices on our website are subject to change at any time without prior notice.